Establish the exact scope
Published withdrawal claims range from instant processing to 24-hour pending periods, multi-day cards and public complaints about manual reserves.
Capture the primary record
Log request time, method, amount, bonus state, KYC status, pending label, approval, dispatch reference, network or bank settlement and usable receipt.
Compare like with like
Compare operator time and payment time separately. Distinguish first cashouts, weekends, cards, e-wallets and crypto instead of averaging them.
Make the next decision
Escalate the exact overdue stage with one transaction reference and timeline. Keep the original request open unless support provides a documented reason to cancel.